contact us call center english skills coursebook with audio cd
Lockwood Jane, McCarthy Hayley Contact Us! Call Center English Skills. Coursebook with Audio CD
Contact Us develops high-end professional English language communication skills for the BPO industry. The Coursebook contains 10 units with a total of 100 hours of motivating and highly relevant training material. The units are based on real calls taken from a cross-section of industries. The units need not be completed in sequence nor in full; the course is designed to allow trainers and students to use materials flexibly from the book according to their needs.
3387 Руб.
Haines S. Cambridge English Skills. Real Writing 4 With answers (+CD)
Cambridge English Skills is a four-level skills series for adults and young adult learners. Learners can develop the skills they need to use English confidently wherever they are - at home, at work, travelling, studying or just in social situations with English-speaking friends. This edition comes with answers and audio CD.
2929 Руб.
Haines S. Cambridge English Skills. Real Writing 4 With answers (+CD)
Cambridge English Skills is a four-level skills series for adults and young adult learners. Learners can develop the skills they need to use English confidently wherever they are - at home, at work, travelling, studying or just in social situations with English-speaking friends. This edition comes with answers and audio CD.
2929 Руб.
Craven M. Cambridge English Skills. Real Listening & Speaking 3 With answers (+CD)
A four-level skills series for adults and young adults Cambridge English Skills is a four-level skills series for adults and young adult learners.Learners can develop the skills they need to use English confidently wherever they are - at home, at work, travelling, studying or just in social situations with English-speaking friends. This edition comes with answers and audio CD.
5106 Руб.
Craven M. Cambridge English Skills. Real Listening & Speaking 3 With answers (+CD)
A four-level skills series for adults and young adults Cambridge English Skills is a four-level skills series for adults and young adult learners.Learners can develop the skills they need to use English confidently wherever they are - at home, at work, travelling, studying or just in social situations with English-speaking friends. This edition comes with answers and audio CD.
5106 Руб.
Craven M. Cambridge English Skills. Real Listening & Speaking 4 With answers (+CD)
A four-level skills series for adults and young adults Learners can develop the skills they need to use English confidently wherever they are - at home, at work, travelling, studying or just in social situations with English-speaking friends. This edition comes with answers and audio CD.
6000 Руб.
Palmer G. Cambridge English Skills. Real Writing 1 With answers (+CD)
A four-level skills series for adults and young adults. Learners can develop the skills they need to write English confidently wherever they are - at home, at work, travelling, studying or just in social situations with English-speaking friends. This edition comes with answers and audio CD.
2414 Руб.
Palmer G. Cambridge English Skills. Real Writing 2 With answers (+CD)
A four-level skills series for adults and young adults. Learners can develop the skills they need to write English confidently wherever they are - at home, at work, travelling, studying or just in social situations with English-speaking friends. This edition comes with answers and audio CD.
2929 Руб.
Craven M. Cambridge English Skills. Real Listening & Speaking 4 With answers (+CD)
A four-level skills series for adults and young adults Learners can develop the skills they need to use English confidently wherever they are - at home, at work, travelling, studying or just in social situations with English-speaking friends. This edition comes with answers and audio CD.
6000 Руб.
Palmer G. Cambridge English Skills. Real Writing 1 With answers (+CD)
A four-level skills series for adults and young adults. Learners can develop the skills they need to write English confidently wherever they are - at home, at work, travelling, studying or just in social situations with English-speaking friends. This edition comes with answers and audio CD.
2414 Руб.
Palmer G. Cambridge English Skills. Real Writing 2 With answers (+CD)
A four-level skills series for adults and young adults. Learners can develop the skills they need to write English confidently wherever they are - at home, at work, travelling, studying or just in social situations with English-speaking friends. This edition comes with answers and audio CD.
2929 Руб.
Управление Call / Contact center в современных условиях. Повышение квалификации
Call-center и Contact-center выполняют большой объем функций. Расширяется и спектр каналов взаимодействия. Управление Call / Contact center в современных условиях - многослойная задача, поскольку ее решение предполагает автоматизацию процессов, организаци
53900 Руб.
Intelligent Business. Elementary. Coursebook + CD-ROM
Career skills sections help to develop key communicative skills Each unit ends with a Dilemma and Decision page which enables students to review language whilst completing problem?solving activities Thorough writing support is provided with a dedicated Style Guide Booklet Each unit opens like an addition of The Economist The Coursebook includes a CD with all the listening material
9363 Руб.
Barrall Irene, Barrall Nikolas Intelligent Business. Advanced. Workbook + CD
Intelligent Business is the Pearson award-winning business English course that features informative and authentic material from the Economist. Designed to be used hand-in-hand with the Coursebook, Intelligent Business Workbook has a whole BEC test at the back and BEC-style tasks throughout. Perfect for homework, it has a CD with all the Workbook audio so students can do listening practice at home. And of course lots of extra exercises related to the Course Book.
5896 Руб.
Trappe Tonya, Tullis Graham Intelligent Business. Upper Intermediate. Coursebook + CD
Career skills sections help to develop key communicative skills Each unit ends with a Dilemma and Decision page which enables students to review language whilst completing problem-solving activities Thorough writing support is provided with a dedicated Style Guide Booklet Each unit opens like an addition of The Economist (c) The Coursebook includes a CD with all the listening material
5296 Руб.
Gear Jolene, Gear Robert Cambridge Preparation for the TOEFL Test (+CD)
The Cambridge Preparation for the TOEFL® Test, Fourth Edition, helps students master the language skills they need to succeed on the new TOEFL® iBT and communicate effectively in an academic setting. Using an integrated-skills approach that mirrors the structure of the TOEFL® iBT, this fully revised text is ideal for classroom use and self-study. The book contains hundreds of skill-building exercises covering all the question types in the exam, and four practice tests. A supporting skills section is provided to improve grammar, vocabulary, pronunciation, and study skills. The CD-ROM presents the book tests and three additional practice tests in an electronic format that simulates the online TOEFL® iBT. The audio program, available on Audio CD or Audio Cassette, contains conversations and lectures for all listening exercises and test questions. Key Features: - CD-ROM included with Student's Book prepares students for iBT TOEFL® test, which is administered exclusively online. - Hundreds of skill-building exercises fully updated for the new exam, with frequent progress checks to help students succeed in an English-speaking academic environment. - Seven complete TOEFL®-format tests on CD-ROM included with the Student's Book. - A TOEFL®-format diagnostic test and three practice tests in Student's Book. - Four section tests to check progress in Reading, Listening, Speaking and Writing. - Explanatory answer keys. - Extensive listening program available on audio cassette or audio CD. - A supporting skills section to help students improve their grammar, vocabulary, note-taking and pronunciation skills. - Test-taking strategies.
4585 Руб.